Your service requests are not considered "complaints". These notifications are an integral part of our maintenance program.
We have implemented an innovative, web-based, service call center known as AngusAnywhere
. A login and password will allow you to access the website 24 hours a day and 7 days a week. Registering work requests couldn’t be easier!
Each request receives a work ticket reference number, so you can track the status of all your requests.
The front page reflects general building activities and links to reports and amenities.
Service requests are logged in a database so that you can retrieve the information for billing or other analyses.
reports are available to the management and engineering staff to assist in identifying trends and patterns of repairs. AngusAnywhere
requests are transmitted directly to the service provider, i.e., engineer, porter, Security Officer, or property manager.
allows the 1301 Connecticut team to expand the traditional customer services by responding more quickly and efficiently than ever before. It also allows us to maintain a record of that service call which can be accessed at any time by management or by you, the tenant. This tool has become a key component in our ability to provide you with quality customer service, excellent communications, and faster repair & maintenance service. A member of the Property Management Team will show you how to use AngusAnywhere
How to Place a Request for Service or Maintenance during working hours - Weekdays from 7:00 a.m. to 3:00 p.m.:
For after-hours emergencies:
Call Datawatch at 301 654 3282
If the situation warrants, call "911"
Routine Maintenance Service Calls Include:
Replacing light bulbs or tubes
Replenishing restroom supplies
Installing nonstandard lighting provided by the customer
Opening electrical, telephone rooms for your service companies
Troubleshooting and repairing building system problems you have observed, such as: leaking water, cracked windows, unusual smells or sounds, etc.
Providing additional keys
Repairing ceiling tiles