Tenant Handbook


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Maintenance Requests

Your service requests are not considered "complaints". These notifications are an integral part of our maintenance program.
We have implemented an innovative, web-based, service call center known as AngusAnywhere. A login and password will allow you to access the website 24 hours a day and 7 days a week. Registering work requests couldn’t be easier!
Each request receives a work ticket reference number, so you can track the status of all your requests.
 
The front page reflects general building activities and links to reports and amenities.
Service requests are logged in a database so that you can retrieve the information for billing or other analyses.
AngusAnywhere reports are available to the management and engineering staff to assist in identifying trends and patterns of repairs. AngusAnywhere requests are transmitted directly to the service provider, i.e., engineer, porter, Security Officer, or property manager.
 
Click here to login to AngusAnywhere
 
AngusAnywhere allows the 1301 Connecticut team to expand the traditional customer services by responding more quickly and efficiently than ever before. It also allows us to maintain a record of that service call which can be accessed at any time by management or by you, the tenant. This tool has become a key component in our ability to provide you with quality customer service, excellent communications, and faster repair & maintenance service. A member of the Property Management Team will show you how to use AngusAnywhere.
 
How to Place a Request for Service or Maintenance during working hours - Weekdays from 7:00 a.m. to 3:00 p.m.:
  • Login to shorenstein.com/angus
  • Call the front desk at 202 466 4067
 
For after-hours emergencies:
Call Datawatch at 301 654 3282
If the situation warrants, call "911"
 
Click here to login to AngusAnywhere
 
Routine Maintenance Service Calls Include:
  • Replacing light bulbs or tubes
  • Emptying trash
  • Replenishing restroom supplies
  • Adjusting temperature
  • Installing nonstandard lighting provided by the customer
  • Opening electrical, telephone rooms for your service companies
  • Troubleshooting and repairing building system problems you have observed, such as: leaking water, cracked windows, unusual smells or sounds, etc.
  • Providing additional keys
  • Repairing ceiling tiles

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.